Have Questions? We Have Answers

First and foremost, our yarn is extruded, tufted, and backed 100% in the United States.  We do not advertise, distribute, promote, or sell imported artificial turf goods.  We get this question quite a bit with our turf listed at wholesale prices.  There are no tricks or gimmicks!  Conveniently located along I-75 in Calhoun, GA. All of our turf is manufactured, stored, cut, and shipped directly to our customers from our Georgia warehouse.  We are a proud member of Synthetic Turf Council.  The Synthetic Turf Council serves as a trust source and adviser to the industry through a collective and unified voice.   This council is crucial to our industry as it helps solidify and uphold ethical standards and code of ethics and conduct within the industry.

Below is a summary of our most asked questions.  Our customer service team is available to answer any additional questions you may have.

Artificial Turf Questions

For more detailed answers to the questions below, please refer to our Artificial Turf Resources guide found here: https://turffactorydirect.com/artificial-turf-resources/

Q. Why should I choose artificial turf for my lawn?

A. Turf not only saves you money in the long run but also saves time spent on lawn maintenance. No more mowing, fertilizing or watering. Your lawn can become the talk of the neighborhood.   Save money by conserving water, lawn care services, and expensive sod grass!   More pros on choosing artificial turf can be found here: The Pros of Artificial Turf 

Q. Will artificial turf withstand various climate changes, such as rain or snow?

A. Absolutely! Artificial Turf is constructed to withstand rain, snow, and all other elements it may be up against. Built with a UV resistant polyethylene fiber system.  We conduct laboratory testing on all of our turf products to ensure our turf consists of only the most durable materials available on the market.  UV resistant yarn, coupled with a dual polyurethane permeable backing, allows the turf to drain better than real grass on most occasions. For more information, please see our dedicated article:  Lifespan of Artificial Turf 

Q. Does Turf Factory Direct’s artificial turf come with a warranty?

A. YES! All of our products come with a ten-year warranty. The average lifespan of our turf is typically around 20 years or beyond, depending on the usage.  The warranty covers workmanship, uneven fading, and fiber degeneration. We will provide all the information regarding your warranty either before you place an order or by request. We are so confident of our turf we are willing to give a ten-year warranty.

Q. Is Turf Factory Direct’s turf manufactured in the USA?

A. Yes! As stated above, all of our products are made entirely in the United States. Our yarn, backing, and tufting are completed in Georgia. Beware of inferior products imported from China. While the price may be enticing, the product is typically inferior in workmanship and quality.

Q. How do I clean the turf?

A. Turf needs very little maintenance, which is why homeowners find artificial turf a considerable benefit and time-saving investment! In the Fall, it may be necessary to rack up leaves as needed.  Most stains on turf can easily be cleaned and hosed out.  We do recommend contacting Turf Factory Direct before using any chemicals on the turf.   Typically we suggest testing a small amount 48 hours before applying to the surface.  For more information, please see our maintenance guide.

Q. What happens if my dog or pet does their business outside?   Will it damage my turf?

A. If your dog or any other pet does urinate or defecate on the turf; let the feces dry, and then scoop it up. In worst-case scenarios, a water hose or a little soapy water should do the trick!

Q. What does the term face weight refer to?

A: Face weight refers to the amount of yarn used tufting the product per square yard. Industry-standard is to provide yarn weight; generally referred to as face weight.   This weight does not include the backing material or primary backing.  The polyurethane backing adds 20-29 ounces per yard to the total weight of the product.  Please refer to our article dedicated to providing additional information here: https://turffactorydirect.com/2016/08/12/terms-need-know-buying-artificial-turf/

For example, TFD 80 Spring Plus is tufted using 80 ounces of yarn per square yard.  Quite often, we have customers ask about other company’s specifications in comparison to ours. Our listed weights consist of yarn weight only. Some competitors only list the full weight of the product, including all parts of the turf. Industry-standard recommends providing only the face weight of the material to allow customers to compare efficiently. Please be informed if the company is offering a total weight or face weight alone.  Each of our products has full specifications listed under each product tab on our website.

Q: What does the pile height refer to? 

A: The term pile height refers to the length of the blade from the backing to the tip of the grass.

Typical pile height ranges:
Landscape: 1.5″  up to 2″ in length
Putting Greens:  7/16″ up to 1″
Indoor Turf: 7/16″ up to 1″
Pet Turf: 1″ up to 2″

Please refer to our article dedicated to providing additional information here: https://turffactorydirect.com/2016/08/12/terms-need-know-buying-artificial-turf/

Q: How do I choose which turf is best for me?

A: There are many varieties of turf available. The average landscape turf blade length is 1 3/4″ providing a natural look and feel.  For a pet, consumers choose a shorter pile for ease of cleaning. For indoor use, customers typically want a lower pile turf around 7/16″ with a padded back. A shorter blade length is easier to install and does not require infill.  Carpet style turf can either be padded or unpadded.

While it may seem confusing with many styles to chose from — our sales team can give one-on-one advice to fit your needs.

Payment Questions

Q. I don’t feel secure purchasing with a credit card over the internet. How can I purchase?

A. Our customers always have the option to deal with us directly. We encourage our customers to give us a call and let us explain how the process works. We are available to speak with you by phone or email.  We always use a secure method for accepting payments.

Q. What forms of payments do you accept?

A. We accept Visa, Mastercard, American Express, Discover, money order, Paypal, certified check, wire transfer, or electronic ACH through our secure invoicing system.

Shipping Questions

Please refer to our shipping page for additional detailed information.   At Turf Factory Direct, our primary goal is to educate our customers on how our process works.  Currently, all artificial turf is shipped using an LTL carrier.  Those carriers use transfer trucks to pick up, move, and deliver products.   Turf is an oversized product additional logistical, which has additional requirements than standard parcel deliveries.  It is essential to have all the necessary information before purchasing artificial turf online.  Our policies are the same as our competitors.

Q. How will my order ship? Will I receive a tracking number?

A. As stated above, all artificial turf orders will ship via LTL carriers, which will require the use of a transfer truck.  Please be sure to notify us if a transfer truck will not be able to get into the area noted for shipment.   Once the order has been processed and shipped, we will provide tracking information via email.  Tracking of LTL deliveries is a bit different than tracking a parcel delivery such as UPS, FedEx, or USPS.   Please refer to our shipping page for more information.

Q. After placing my order, how long does delivery typically take?

A. On average, shipments arrive within 5-10 business days.  The day the order is placed does not count toward this estimate.   If the order is shipping within the Southeast, the order will generally arrive a bit sooner.  If the order is shipping to a rural area, it could take a few days longer.  Residential deliveries will take an additional day for scheduling.  We have additional information on our dedicated shipping page.

Installation Questions

Q. How should I install my turf?

A. To provide easy to follow installation questions, we have included a full installation guide on our website.  Please click the link to be redirected to our page.  Our sales team is always available to answer any questions regarding installation.

Q: Can I install the turf myself?

A: The answer is YES! We have a variety of customers from young to old(er) who do their install.  Our easy-to-follow installation guide gives detailed step-by-step instructions on how easy it is to install.   Please feel free to contact us by email or phone should you have any additional questions.