Have Questions? We Have Answers

First and foremost our yarn is extruded, tufted, and backed 100% in the United States.  We do not advertise, distribute or promote or sell imported artificial turf goods.  We do get this question quite a bit with our turf being sold at wholesale prices.  There are no tricks or gimmicks!   Our warehouse is located in Georgia. All of our turf is manufactured, stored, cut and shipped directly to our customers from our Georgia warehouse.  We are a proud member of Synthetic Turf Council.  The Synthetic Turf Council serves as a trust source and adviser to the industry through a collective and unified voice.   This council is very important to our industry as it helps solidify and uphold ethical standards and code of ethics and conduct within the industry.

Below is a summary of our most asked questions.  Our customer service team is available to answer any additional questions you may have.

Artificial Turf Questions

For more detailed answers to the questions below please refer to our Artificial Turf Resources guide found here: https://turffactorydirect.com/artificial-turf-resources/

Q. Why should I choose artificial turf for my lawn?

A. Turf not only saves you money in the long run but also saves time spent on lawn maintenance. No more mowing, fertilizing, or watering. Your lawn can become the talk of the neighborhood.   Save money by conserving water, lawn care services, and expensive sod grass!   More pros on choose artificial turf can be found here: The Pros of Artificial Turf 

Q. Will artificial turf withstand various climate changes, such as rain or snow?

A. Absolutely! Artificial Turf is constructed to withstand rain, snow, and all other elements it may be up against.  Our artificial turf is constructed with a UV resistant polyethylene fiber system.  We conduct laboratory testing on all of our turf products to ensure our turf is made of only the most durable materials available on the market.  UV resistant yarn, coupled with a dual polyurethane permerable backing, allows the turf to drain better than real grass on most occasions. For more information please see our dedicated article:  Lifespan of Artificial Turf 

Q. Does Turf Factory Direct’s artificial turf come with a warranty?

A. YES! All of our products comes with a 10 year warranty. The average lifespan of our turf is typically around 20 years or beyond depending on the usage.  The warranty covers workmanship, uneven fading, and fiber degeneration. We will provide all information regarding your warranty either before you place an order or by request. We are so confident of our turf we are willing to provide a 10 year warranty.

Q. Is Turf Factory Direct’s turf manufactured in the USA?

A. Yes! As stated above, all of our products are made completely in the United States. Our yarn, backing system and tufting are completed in Georgia. Beware of inferior products imported from China. While the price may be enticing the product is typically inferior in workmanship and quality.

Q. How do I clean the turf?

A. Turf needs very little maintenance which is why homeowners find artificial turf a huge benefit and time saving investment! In the Fall it may be neccesary to rack up leaves as needed.  Most all stains on turf can easily be cleaned and hosed out.  We do recommend contacting Turf Factory Direct before using any chemicals on the turf.   Typically we suggest testing a small amount 48 hours before applying to the surface.  For more information please see our maintenance guide.

Q. What happens if my dog or pet does their business outside?   Will it damage my turf?

A. If your dog or any other pet does their business on the turf; simply let the feces dry, and then scoop it up. In worst case scenarios, a water hose or a little soapy water should do the trick!

Q. What does the term face weight refer to?

A: Face weight refers to the amount of yarn used tufting the product per square yard. Industry standard is to provide yarn weight; generally referred to as face weight.   This weight does not include the backing material or primary backing.  The polyurethane backing adds an additional 20-29 ounces per yard to the total weight of the product.  Please refer to our article dedicated to providing additional information here: https://turffactorydirect.com/2016/08/12/terms-need-know-buying-artificial-turf/

For example:  TFD 80 Spring Plus is turfted using 80 ounces of yarn per square yard.  If another company advertises a product with a weight of 80 oz, but does not give full specifications on the weight values, consumers are not able to make a knowledgable choice between products.  Each of our products has full specificiations listed under each product tab on our website.

Q: What does the pile height refer to? 

A: Pile Height refers to the length of the blade of grass from the backing to the tip of the grass.

Typical pile height ranges:
Landscape: 1.5″  up to 2″ in length
Putting Greens:  7/16″ up to 1″
Indoor Turf: 7/16″ up to 1″
Pet Turf: 1″ up to 2″

Please refer to our article dedicated to providing additional information here: https://turffactorydirect.com/2016/08/12/terms-need-know-buying-artificial-turf/

Q: How do I choose which turf is best for me?

A: There are many varieties of turf available. Customers typically choose a longer grass-like blades for outdoor areas. The average landscape turf blade length is around 1 3/4″ providing a natural look and feel.  Most consumers choose a shorter pile for usage primarily used for pet.  Shorter pile pet turf allows for ease of cleaning. For indoors use customers typically choose a lower pile turf around 7/16″ with a padded back. A shorter blade length is easier to install and does not require infill.  Carpet style turf can either be padded or unpadded.

While it may seem confusing with many styles to chose from — our sales team can give one-on-one advice to fit your needs.

Payment Questions

Q. I don’t feel secure purchasing with a credit card over the internet. How can I purchase?

A. Our customers always have the option to deal with us directly. We encourage our customers to give us a call and let us explain how the process works. We are available to speak with you by phone or email.  We always use the a secure methods for accepting payments.

Q. What forms of payments do you accept?

A. We accept Visa, Mastercard, American Express, Discover, money order, Paypal, certified check, wire transfer, or electronic ACH through our secure invoicing system.

Shipping Questions

Please refer to our shipping page for additional detailed information.   At Turf Factory Direct our main goal is to educate our customers on how our process works.  Currently all artificial turf is shipped using an LTL carrier.  Those carriers use transfer trucks to pickup, move and deliver products.   Turf is an oversized product.   This requires additional logistical requirements than typical parcel deliveries.  It is very important to have all neccesary information to before purchasing artificial turf online.  Our policies are the same as our competitors.

Q. How will my order ship? Will I receive a tracking number?

A. As stated above all artificial turf orders will ship via LTL carriers.  This will require the use of a transfer truck.  Please be sure to notify us if a transfer truck will not be able to get into the area noted for shipment.   Once the order has been processed and shipped, we will provide tracking information via email.  Tracking of LTL deliveries is a bit difference than tracking a parcel delivery such as UPS, Fedex or USPS.   Please refer to our shipping page for more information.

Q. How long does delivery typically take after my order is placed?

A. On average turf shipments arrive within 5-10 business days.  The day the order is placed does not count toward this estimate.   If the order is being shipping within the Southeast the order will generally arrive a bit sooner.  If the order is being shipped to a rural area it is possible it could take a few days longer.  Residential deliveries will take an additional day for scheduling.  We have additional information on our dedicated shipping page.

Installation Questions

Q. How should I install my turf?

A. To provide easy to follow installation questions, we have included a full installation guide on our website.  Please click the link to be redirected to our page.  Our sales team is always available to answer any questions regarding installation.

Q: Can I install the turf myself?

A: The answer is YES! We have a variety of customers from young to old(er) who do their own install.  Our easy-to-follow installation guide gives detailed step-by-step instructions on how easy it is to install.   Please feel free to contact us by email or phone should you have any additional questions.