Low Overhead, Low Prices…Guaranteed!
There’s more to Turf Factory Direct than just great pricing on the internet.
We are located in the “Carpet Capital of the World” we manufacture our products so you can feel comfortable buying direct from the manufacturer. We feel that our customer service and prices will surpass all competition. We want to make your artificial turf shopping experience as easy and pleasant as possible.
You may call toll-free at (800) 496-3092. All orders are final upon receiving payment. If you choose to cancel your order there will be a 25% re-stocking and handling fee. If the product has been cut to meet your specifications, we cannot offer any refund unless the product is defective, which would arise in a warranty claim. If your product is not being cut to meet specifications, you can cancel your order anytime before it leaves the warehouse; however there would be a 6% fee applied to all credit card orders to cover cost of processing. Once it leaves the warehouse, we can only give a partial refund for the amount of the turf minus any applicable shipping fees, which would be retained to cover the cost of S&H. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location.
Refunds could take up to 7-10 business days to process.
- Full payment must be received before the product leaves our warehouse.
- Turf Factory Direct, Inc. will not be held responsible for cost associated with rescheduled installations due to product delivery delays. Please do not schedule your installer until you have the material in your possession.
- Should your order result in a claim (extremely rare), please have the invoice number ready, as well as the exact issue, the quantity in question, and plenty of pictures showing a detailed account of the issue. Turf Factory Direct, Inc. will do whatever we can to make sure you get your issue resolved, which may or may not include the hiring of a certified inspector to document the issue. Though we try work fast to get the issue resolved, the claims process can take anywhere from 30-60 days to come to a conclusion
- Jurisdiction and venue for any actions arising from a purchase or transaction shall be Gordon County, Georgia regardless of the Parties’ place of business or residency, or the material’s shipping point.
We do not offer installation; however, we do offer installation instructions and most products are DYI. Most landscapers are able to install turf for a fraction of the price. We will be able to give you tips, guidance,and we are here to help you!!
To Our Customers:
We guarantee that you will receive the product that you order. If for some reason you are not
completely satisfied, please contact our Customer Service Department. For us to survive
and be competitive in the synthetic turf business, we vow to be strong in customer service,
working to ensure complete satisfaction.
-Turf Factory Direct Sales Team