Low Overhead, Low Prices…Guaranteed!
There’s more to Turf Factory Direct than just great pricing on the internet. We are located in the “Carpet Capital of the World” we manufacture our products so you can feel comfortable buying direct from the manufacturer. We feel that our customer service and prices will surpass all competition. We want to make your artificial turf shopping experience as easy and pleasant as possible.
You may call toll-free at (800) 496-3092 or direct at (706) 260-6875. All orders are final upon receiving payment. If you choose to cancel your order, there will be a 25% re-stocking and handling fee. If the product has been cut to meet your specifications, we cannot offer any refund unless the product is defective, which would arise in a warranty claim. If your product is not being cut to meet specifications, you can cancel your order anytime before it leaves the warehouse. Once it leaves the warehouse, we can only give a partial refund for the amount of the turf minus any applicable shipping fees, which would be retained to cover the cost of S&H. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location.Refunds could take up to 7-10 business days to process.
We do not offer installation; however, we do offer installation instructions and most products are DYI.
Most landscapers are able to install turf for a fraction of the price. We will be able to give you tips, guidance, and we are here to help you!!
To our customers:
We guarantee that you will receive the product that you order. If for some reason you are not completely satisfied,please contact our Customer Service Department. For us to survive and be competitive in the synthetic turf business, we vow to be strong in customer service, working to ensure complete satisfaction.