Low Overhead, Low Prices…Guaranteed!
There’s more to Turf Factory Direct than just great pricing. Proudly located in northwest Georgia, known as the “Carpet Capital of the World.” While our pricing is excellent, we also pride ourselves on delivering American manufactured products. We feel our customer service and quality will surpass all competition. We want to make our customer’s artificial turf shopping experience as easy and as pleasant as possible.
Call toll-free at (800) 496-3092. All orders are final upon receiving payment. If you choose to cancel your order, there will be a 25% re-stocking and handling fee. If the product has been cut to meet your specifications, we cannot offer any refund unless the product is defective, which would arise in a warranty claim. If your product is not being cut to meet specifications, you can cancel your order anytime before it leaves our warehouse. Once it leaves our warehouse, we can only give a partial refund for the amount of the turf minus any applicable shipping fees. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location. Refunds could take up to 7-10 business days to process.
We do not offer installation; however, we do provide installation instructions, and most products are DYI.
Most landscapers can install turf for a fraction of the price. We will be able to give you tips, guidance, and we are here to help you!!
To our customers:
We guarantee that you will receive the product that you order. If for some reason you are not completely satisfied, please contact our Customer Service Department. For us to survive and be competitive in the synthetic turf business, we vow to be reliable in customer service, working to ensure complete satisfaction.